The Department of Revenue is conducting a survey to find ways to improve the customer service experience for Oregon taxpayers. More than 7,000 people will receive the survey this week. This sample group was randomly selected from more than 205,000 taxpayers who contacted the department from January through May. The department encourages everyone who receives the survey to complete and return it. “The best way for us to find ways to better serve you is to ask for your opinions directly,” explained Ken Ross, the department’s sponsor for the survey project. “This is your chance to let us know how we’re doing and share your suggestions for how we can help you in the future.” The survey is part of a study being conducted by Oregon State University Survey Research Center. All responses are confidential and no identifying information will be provided to the department with OSU-SRC’s final report. After reviewing the results and identifying trends, leadership will work on developing strategies to improve customer service throughout the department, Ross said. Visit www.oregon.gov/dor to get tax forms, check the status of your refund, or make tax payments; or call 1-800-356-4222 toll-free from an Oregon prefix (English or Spanish); 503-378-4988 in Salem and outside Oregon; or email, questions.dor@oregon.gov. For TTY (hearing or speech impaired), call 1-800-886-7204.
