The 5th Step in The BorrowSMART Advantage™ from Sierra Pacific Mortgage – Kate Emerson Do you know the three biggest complaints people have of mortgage lenders? We do. Poor communication Closing late Surprises at closing (not delivering the financing terms the client expects at closing) Furthermore, it’s said that 80% of a buyer’s stress typically begins once in contract for their new home. The complexity of obtaining a mortgage has increased dramatically, with mountains of documentation needed, timelines that must be met, and emotions running amok. Welcome to The Process Simplifier™ – a custom communication and timeline tracking system designed to proactively keep you informed, prevent closing late or ugly, and to ensure that all aspects of the mortgage plan are as expected when it’s time to sign the final loan papers.