Customer Service Workshop, Dec. 9

When: Tuesday, February 24, 2015 6:00 – 8:30 pm; Great customer service means giving customers what they want…but how do you know what they want? This is a class to learn more about exceeding customer expectations every time. OBJECTIVES: Getting to know your customers; Understand excellent customer service techniques; Delivering “Wow” customer experiences; Techniques to train employees how to treat customers; Getting and using customer feedback; Cost: $45 per person; Location: The Business Center, 2455 Maple Leaf, North Bend. Pre-registration is required online at www.BizCenter.org or CALL 541-756-6866 now! Payment can be made at the Small Business Development Center, 2455 Maple Leaf, North Bend, OR 97459 or the night of the class via check, Visa/MC or cash. The Small Business Development Center is partially funded by the U.S. Small Business Administration. The support given by the U.S. Small Business Administration through such funding does not constitute or express an implied endorsement of any of the cosponsor(s) or participant’s opinions, products or services. For accommodation of special needs, contact the Disabilities Services Coordinator at (541) 888-7439, (541) 888-7368 (TDD) or tdailey@socc.edu at least 24 hours before services are required. Southwestern Oregon Community College is an equal opportunity educator and employer. Are your customers getting the service they deserve? Do they leave your business saying “Wow, I can’t wait to go back”? Instructor: Marty Giles. Giles is owner/operator of two businesses: Wavecrest Discoveries, a nature-guiding service that specializes in “mind-refreshing” explorations of the Southern Oregon Coast; and Sharp Point Writing & Editing, contract writing and editing services specializing in semitechnical and non-fiction. In addition to gathering over forty years of experience in many aspects of communicating about nature—from program delivery to teaching and supervising to writing—she has facilitated a variety of business development opportunities. Giles participates in many nonprofit groups involved in natural resources, cultural resources, and community. She lives in Oregon’s Bay Area with her family. Cost: $45 per person; Location: The Business Center, 2455 Maple Leaf, North Bend. Pre-registration is required online at www.BizCenter.org or CALL 541-756-6866 now! Payment can be made at the Small Business Development Center, 2455 Maple Leaf, North Bend, OR 97459 or the night of the class via check, Visa/MC or cash.