Southwestern Oregon Community College’s Small Business Development Center (Southwestern SBDC) is offering an informative workshop on gathering customer feedback using a customer survey. Customers have some very important information for businesses – but how do business owners gather and use that information effectively? Learn how to solicit and analyze specific feedback about what customers are thinking in this SBDC workshop. The workshop will include both presentation and hands-on practice. Creating a Customer Survey will be taught by Marty Giles. Giles is owner/operator of two businesses: Wavecrest Discoveries, a nature-guiding service that specializes in “mind-refreshing” explorations of the Southern Oregon Coast; and Sharp Point Writing & Editing, contract writing and editing services specializing in semi-technical and non-fiction. In addition to gathering over forty years of experience in many aspects of communicating about nature — from program delivery to teaching and supervising to writing — she has facilitated a variety of business development opportunities. Giles participates in many nonprofit groups involved in natural resources, cultural resources, and community. She lives in Oregon’s Bay Area with her family. A fee of $45 per person including materials will be charged. Preregistration at www.BizCenter.org is required to insure seating availability and materials. The workshop will be held in North Bend at The Business Center, 2455 Maple Leaf from 6:00 pm – 8:30 pm on Monday, February 10, 2014. Contact the Southwestern SBDC at 541-756-6866 or email Mary Loiselle at mloiselle@socc.edu for more information.
