Dept. of Revenue seeks Feedback, June 9

More than 7,000 taxpayers will receive a survey in the mail later this week asking about their customer service experiences with the Oregon Department of Revenue. The sample group is made up of taxpayers who recently contacted the department for assistance. “We hope everyone who receives the survey will take a moment to fill it out and send it in,” said JoAnn Martin, the department’s sponsor for the survey project. “These surveys give us a solid starting point for evaluating our training and procedures for customer service activities and help us determine what we can do to better assist taxpayers with their questions and concerns.” The Oregon State University Survey Research Center is conducting the survey on behalf of the department, so correspondence about the survey won’t be on the department’s letterhead. If you’re concerned about whether a letter is really from the department or if it’s an attempt to fraudulently obtain your personal information, please contact the Tax Services Unit at (503) 356-4222 or questions.dor@oregon.gov. All responses are confidential and no identifying information will be provided to the department with OSU-SRC’s final report. Visit www.oregon.gov/dor to get tax forms, check the status of your refund, or make tax payments; or call 1 (800) 356-4222 toll-free from an Oregon prefix (English or Spanish); (503) 378-4988 in Salem and outside Oregon; or email, questions.dor@oregon.gov. For TTY (hearing or speech impaired), call 1 (800) 886-7204.