To improve on-time performance and completion of flights, PenAir is making additional changes in their Pacific Northwest flight schedule to increase schedule reliability. The most significant change for the carrier is the revision of their existing schedule. Both Arcata/Eureka and Klamath Falls schedules will be reduced from three flights per day to two. “While we know this is a reduction in our current service, PenAir’s goal from the beginning has been to provide a reliable operation for our customers. We have not been able to accomplish this with our current flight schedule and we are hopeful with these changes this schedule will allow us to do just that,” says Chief Operating Officer Dave Hall. Like other carriers, PenAir’s operation has been impacted by the nationwide pilot shortage over the past several months. “Regional carriers are really feeling the pinch”, says VP of Marketing, Missy Roberts. “Until recently, we felt we were avoiding this shortage of flight crews. By reducing our schedule to be in sync with our available crew resources, we hope to regain the confidence of the communities we serve. It has been a tough time for both our customers and our employees. We need to prove that we can provide a reliable flight schedule and good customer service.” Effective immediately, the airline will revise its schedule, throughout its West Coast route structure. This new schedule will be available through both PenAir and Alaska Airlines starting March 1, 2017. “We sincerely apologize to those passengers that have experienced cancelled and delayed flights,” says Hall. “While we know we have frustrated many of our customers, we want to make this work and provide the service these communities deserve.” COOS BAY/NORTH BEND: DEP PORTLAND 11:55 AM, ARR COOS BAY/NORTH BEND 12:55 PM; DEP COOSBAY/NORTH BEND 1:25 PM, ARR PORTLAND 2:25 PM. *Coos Bay/North Bend flights operates on M-T-T-F, through April 8 at which time daily service begins.
