Southwestern Oregon Community College’s Small Business Development Center (Southwestern SBDC) is pleased to offer a workshop entitled Customer Service. Great customer service means giving customers what they want…but how do you know what they want? This is a class to learn more about exceeding customer expectations every time. The class will cover getting to know customers so you can deliver a “Wow” experience every time and ways to train employees to treat customers so they keep coming back. Our instructor is Marty Giles. Giles is owner/operator of two businesses: Wavecrest Discoveries, a nature-guiding service that specializes in “mind-refreshing” explorations of the Southern Oregon Coast; and Sharp Point Writing & Editing, contract writing and editing services specializing in semi-technical and non-fiction. In addition to gathering over forty years of experience in many aspects of communicating about nature—from program delivery to teaching and supervising to writing—she has facilitated a variety of business development opportunities. A fee of $55 per person will be charged. Seating is very limited, only the first 25 registrations will be accepted. Preregistration at http://www.socc.edu/sbdc is required to insure seating availability and materials. The workshop will be held in North Bend at The Business Center, 2455 Maple Leaf from 6:00 pm – 8:30 pm on Tuesday, April 4th. Contact the Southwestern SBDC at 541-756-6866 or email Mary Loiselle at mloiselle@socc.edu for more information.
