Telephone Outage Western Douglas Co., Nov. 25

The Douglas County 911 center has been updated with information regarding the outage. Approximately 15,000 Charter Communications customers are out of telephone and internet service from approximately Florence to Coos Bay. This includes all Douglas County coastal communities. Charter Communications is working on resolving the issue, but it is unknown when service may be restored.  ORIGINAL RELEASE – The Douglas County 911 center has been notified of a telephone service outage affecting 911 service in the coastal region of Douglas County. At this time it is unknown how widespread the outage is or how long it will persist. It is believed that the problem is affecting Charter Communications customers. People in the affected area may not be able to dial 911 from their landline telephone. They should be able to reach 911 on a cellular telephone if they have cell service, otherwise they may go to the Reedsport Police Department for assistance.