As of Friday morning, DMV had received 120,535 requests for appointments since June 1 and had 15,593 customers awaiting a call to set an appointment. “The first online appointment request form gave us a head start in catching up with the COVID-19 backlog,” DMV Administrator Tom McClellan said. “The pause in taking appointment requests won’t delay the appointments themselves.” DMV will continue calling customers through July 2 in response to submitted request forms. During the holiday weekend Friday-Sunday, the agency will replace its driver licensing system with a new one that offers many new capabilities, including the self-service appointment scheduling. “This pause will give most customers who have submitted an appointment request a choice of available slots before other customers start setting appointments themselves as of July 6,” McClellan said. DMV will not take appointment requests by phone until further notice. Call centers will be very busy responding to other questions, including helping customers get DMV services by mail. “If you can get what you need from DMV by mail or online, or delay your visit a bit longer, please do so,” McClellan said. “That will help us catch up with services that were unavailable for nearly three months, mainly around identification cards and driving privileges.” New online services starting July 6 at DMV2U.Oregon.gov Replace your driver license, instruction permit or ID card; Pay your reinstatement fee; Order your driving record; Schedule an appointment at a field office.
